Issue Manager

The world isn’t perfect, and that goes for business life as well.

 

But when things go wrong it’s how you respond that is the key.

 

Our aim is to give your organisation the tools to respond to problems like non-conformances, customer complaints, product defects and returns systemically and effectively, helping your business learn, improve its processes, services and product quality.

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BUSINESS PROBLEM

Issues such as non-conformances and complaints can stem from a variety of sources and resolving them promptly is critical to continuous improvement and customer relations.

 

Time and time again, we see these important processes being managed through spreadsheets and other manual approaches.

 

This almost always results in a lack of visibility into the processes, further work to produce management reports and poor access to the knowledge management that would otherwise help you improve.

OUR SOLUTION

Singlepoint Issue Manager is a fully automated, end-to-end solution.

 

We recognise that each company operates differently and that’s why our modules are adaptable to the way you work.

 

Users execute workflows that have the best-practice and the needs of the business built in.

 

Quick and easy to use, users will have access to all of the information that they need to get the job done. Real-time notifications and reports keep the process moving along to ensure no time is lost or wasted. 

BUSINESS BENEFITS

Managing things when they go wrong is critical to the well-being of your business.

 

Issue Manager is all about being in control, gaining visibility whilst actually getting the job done quicker and better than ever before.

 

Specific standards or customer requirements can be embedded into the workflows and forms, ensuring complete compliance.

 

Management has access to all the key information to get true visibility into the process and into a rich sea of data that can be used to generate real-time dashboards and reports, self-service or delivered automatically.

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